The Good, the Bad, the Ugly and the Cashiers

Posted on October 21st, 2011 by Coupon Cathy

Let’s face it, if you’ve been couponing for a while, you’ve probably ran into a cranky cashier solely because you are using coupons. So we’ve got some tips to avoid an ugly confrontation and to make you and the cashiers day a lot better.

1. Come organized! Don’t get to the check out stand and then take the time to go through what you used and what you didn’t. Also, keep duplicate coupons and products together. That way if the cashier needs to┬ácount the product against the coupons, it’s all right there for them. Coming organized will make your cashier happy, as well as any customer that has come in behind you.

2. Know your store policies and have a copy with you. We went over this a couple of days ago. A lot of arguments can be avoided by simply showing them their store’s policy on coupons. They may say something like, “You can’t use a coupon on clearance items.” If that’s the case, simply bring out the story policy and show them. They can argue with you, but they can’t argue with their store policies.

3. Profile your cashier. Ok I admit this sounds really bad, but it’s a tried and true method to make your shopping experience better. Typically the younger cashiers are less likely to argue with you over anything. I am sure there is some psychology involved with this, but stick with the younger ones and there should be less arguing. Also, look for cashiers that are smiling and laughing. Pick ones that look like they are in a good mood. Also, remember your cashier if you have a good experience and try to use them whenever you are in the store.

4. Be kind and courteous. I think it’s super easy to go into the checkout line with a chip on your shoulder. You are the one who has spent the time to find these coupons and deals and you know what you are talking about. But remember, these cashiers are people too. They have families and go home at night and talk about their day at work. Give them something good to say when they go home.

5. Don’t be afraid to talk to a manager. There are times when you are just going to have to bring a manager into the picture. Don’t be afraid to politely ask for the manager and let them sort out whatever issue you may be having.


  1. Scootmama October 23, 2011

    I am a older cashier and let me say many younger cashier are not friendly, also the older cashiers do know company policy and are always willing to help a new coupon person.

  2. michelle October 25, 2011

    your glade links don’t work.

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